What to Do When People Are Rude
P. M. Forni
“Forni will be remembered as one of the greatest generals in our nation’s struggle for civility.”—Smithsonian magazine
Though confronted with rudeness every day, many people don’t know how to respond. P. M. Forni shows how to respond to others’ negative behavior by being assertive as well as civil. In doing so, he suggests that the cycle of rudeness can be broken. In a simple and practical handbook, Forni takes a closer look at the challenges of human interaction and presents logical solutions that reinforce good behavior and make our world a more civil place. “Though his new book deals with many kinds of incivility, Dr. Forni has devoted a sizeable chunk of it to workplace and high-tech rudeness . . . his approach to incivility is rooted in his academic career researching and teaching Italian literature. Some fundamentals of good behavior, he says, go back hundreds of years.”—The Wall Street Journal
P. M. Forni is a professor at Johns Hopkins University. He is the author of Choosing Civility, The Civility Solution, and The Thinking Life. His work has been featured in The New York Times and The Washington Post. He has appeared on NPR and Oprah. He lives in Baltimore, Maryland.